Frequently Asked Questions
Your username is your enrollee ID and the default password is your year of birth.
For corporate plans kindly liaise with your HR, for individual plans please reach out to your relationship manager to advise accordingly.
Please log into the mobile app and view the breakdown of services covered by your plan.
Plans currently in use are upgraded after the policy year has elapsed, as we do not upgrade plans during the policy year.
Please note that although we over roaming services, access to hospitals is in line with plan type
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Bastion is currently operational in all states in Nigeria and even offers abroad and overseas coverage in certain countries.
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